This policy covers this website only. How we use and protect your health information as a patient is described in our Notice of Privacy Practices. You can also ask for a paper copy at the front desk or by calling 330-721-1350.
Information you give us
If you send an appointment request, we collect your name, phone number, email address, whether you have been to our office before, and the days and times that suit you, plus what you are interested in, your referring dentist, how you heard about us and your comments or questions if you give them. We use it to contact you and schedule your visit, and to understand how patients find us. Share only what you are comfortable sending; we can talk about your tooth by phone.
Information collected automatically
We use Google Analytics to understand how people find and use this website. It sets cookies and receives information such as pages viewed, approximate location, and device type. Advertising features are switched off, and nothing you type into a form is sent to it. Google explains how it uses this information in How Google uses information from sites or apps that use our services. Our host, Cloudflare, processes technical information such as IP addresses to deliver pages securely, to check that appointment requests come from a person rather than an automated program, and to count visits without cookies.
Some pages offer patient-education videos hosted on YouTube. Nothing loads from YouTube until you press play. Once you do, YouTube may set its own cookies, and its privacy policy applies.
Your choices
Use Your privacy choices at the bottom of any page to turn Google Analytics off. Your choice is saved in that browser, so make it again on another device or after you clear your browsing data. If your browser sends a Global Privacy Control signal, we treat it as an opt-out automatically. We do not respond to the older Do Not Track signal. We have turned off the Google Analytics features that connect your visits here with other websites and devices.
What we do not do
We do not sell personal information, share it for advertising, or use advertising pixels on this site.
Patient and referral portals
The patient portal and the referral portal are on a separate secure site run by our practice software provider, not on this website. What you enter there becomes part of your patient record and is protected as described in our Notice of Privacy Practices.
Contact
Questions? Call 330-721-1350 or write to Gentle Endodontics, 3985 Medina Road, Suite 160, Medina, OH 44256.
Changes to this policy
If we change this policy, we will post the new version on this page with the date it takes effect.